I bought a new water softener in May 2026. From beginning to end the process was quick and easy. Ryan and Kevin provided convenient, detailed, and friendly service and went the extra mile to make sure I was satisfied.

Ryan was great to work with. He did a great job explaining what water softener would be best for our home. He even did a water experiment with our kids.

Amazing service and product! We are very pleased with our water. Ryan is a true professional and emits a valued neighbor vibe. Great employee for you.

We love Ryan! Great service! Love our system! Thanks 😀

Ryan was helpful and explained everything in the process. No pressure sales rep and knowledgeable.

Ryan was great. explained everything that we need to know. No pressure.nice to do business with him.so we bought a new system.

We had a great experience with all of the technicians at Culligan, and our water specialist, Ryan McGhan, was amazing! He thoroughly walked us through all of our water test results, answered all of our questions, and helped us choose the best options for our home and needs. The entire process was smooth and informative. We would highly recommend them!

Last year I quit having my salt delivered because the lady at the front desk was so rude and short with me. I decided to give them another try. The new front desk person (Melinda) was so kind and accommodating! I’m so glad I tried them again. You don’t find many like Melinda anymore.She knows the meaning of customer service!

Professional at every level

Talk about high quality H2O! The entire process was a breeze and the team was a delight to work with. Heather did a thorough job of testing and investigating my previous system and explaining my options. On the install side, Devin was communicative and worked fast. Best of all I now have soft water throughout my entire house that no longer reeks of bacterial flatulence!

Thankful for the delivery to my door

We had the best water professional there is out there! Ryan Mcghan is amazing, very professional, understanding, knowledgeable and personable. We are definitely going continue to use them,and refer them to friends and family. Its hard to find a great company with good service these days. So glad our experience with culligan and Ryan Mcghan specifically was very satisfying in every way.

Great service, reliable techs and friendly office. Heather is amazing! She is really passionate about Culligan, not just their products but the positive effect clean water can make in peoples lives. I highly recommend them!

He was very helpful.

Culligan installed a faucet and water filtration system in my office, and it’s been a fantastic addition. The water quality is great, and it’s made it incredibly convenient for both me and my team to have clean, on-demand water throughout the day.The installation process was smooth, efficient, and very clean—no disruption to the workspace at all. Overall, a great experience and a worthwhile upgrade for our office. Thanks Heather!

We had Ryan from the Battle Creek office inspect our water softener. He provided great communication, arrived on time; and he was knowledgeable and friendly. Thanks Ryan!

My favorite parents used Culligan many years ago and I love their services so I trust them!

Great service, good prices, and great people. Always careful with our home during deliveries.

Really awesome taste

It is affordable and made our well water delicious and healthy. The men did all the work very efficiently.

Always frendly and helpful when you need them.

If you have hard water i advise you to contact Culligan bc they are just GOODyou get a FREE water assessment and they are very very professional.will give you quotes right away no red tape and immediate service No more running to the store for water anymore they deliver as cheap as $3.00 per day THANKS Culligan man

Great service and peace of mind that I am drinking much cleaner water.

Two thumbs up, no question ask.

**EDIT**: I’m happy to make this edit as since the course of a day I was called by Heather from their office and she was able to provide the customer service experience I was looking for. She made amends and I’m happy to say she made me change my opinion of the customer service provided. I’m happy to see that the company cares about the customer experience. I retract the statements I made in this review and will be changing my previous rating to a 5 star rating.Quite possibly one of the worst customer service experiences I’ve had. After being referred to the Kalamazoo office from the Allegan office whose salesperson was friendly and helpful to the complete opposite at the Kalamazoo office. This person could not be more bothered to do their job it was comical. Between cutting me off while I was attempting to get more info and not even asking what the reason I was calling about was.

Always great customer service! Delivery driver is the best!

Ryan did a great job explaining everything about well water results and setting me up with a good filtration system. I very appreciate his excellent service! I also appreciate being able to call the Battle Creek office and consistently being answered with positive, friendly office staff!

We bought a house!!! Then, over the next 9 months, we had to replace the water heater, A/C, Heater, blower motor & our water softening system! That was sure a lot to replace in a year! I tried and tried to find anyone who carried, sold, or hoarded parts for our older softener, but I couldn't find anything! The place that installed it was out of business, so we finally called Culligan. Can't even express enough gratitude for their professionalism, and products! They came out, installed the new system, dismantling the older system, took the old one away for us, and then thoroughly cleaned up after themselves! Are you kidding me!? That was awesome! Truly, anytime I call, they send a guy to check it out... And, because we had already spent in the ranges of $15,000 already that year, their lease to purchase option was AWESOME!!!! If you haven't already called, just give em a jingle! From presentation, install, to today... Culligan of Southwestern Michigan blows the competition out of the water!

Culligan and the employees are reliable, friendly, efficient, professional

The Tech was really helpful and very informative. we highly recommend Culligan to our friends

Chris was a fantastic representative. I feel that he went above and beyond in his inspection. He was knowledgeable, personable and a clear communicator, too! I’m so glad that I decided to go with Culligan’s services.Thank you!

Great service!!! Great communication!!!

Had the best service tech today, hands down! Nate was so friendly, kind and shared a couple laughs with me while servicing my softener. Thanks Culligan

They are great to have. They are so nice and the delivery driver is very funny.

Really great customer service! Our installer Trevor was great, even hauled out our old unit. Water is great now!

They promptly responded to my need for service to replace the filters and inspect my equipment. The people there are always great to work with.

The drivers and delivery people are the best. I'm a disabled vet and when it was snow they would actually shovel my walk for me. Thank you very much!!!

I love the delivery option direct to my home. The minimum delivery of 3 bottles per visit is perfect for me, and the service is very reasonably priced. Plus above all else, the water tastes great!

I like Culligan water service to deliver salt and change reverse osmosis filters and blue filters. Thanks

The people at the office are friendly and helpful. The driver that delivers my softener salt is so friendly despite doing a very tough job all day long.

I appreciate the exceptional service and high-quality products that Culligan consistently provides. From the initial consultation to the installation and ongoing maintenance, your team has always exemplified professionalism and expertise.

We have well water and it’s the absolute best tasting water ever! With our reverse osmosis system with Culligan, it helps with taste tremendously. Our water softener also helps with the feel and sediment in our system. Great service every time we need them!

I am very satisfied with Culligan! My water specialist Ryan McGhan is excellent! He scheduled a time that was convenient for us; he is very knowledgeable about the services Culligan provides; and he’s very honest! I decided to get the RO drinking water system and I cannot say enough great things about it. The tech who came and installed it was also excellent! He took care in making sure everything was installed carefully and working properly. Since having the RO system, my family is drinking more water; our food tastes so much better; and it has saved me a great deal of money since I no longer buy bottled water!

Very convenient and reasonably priced

Ryan was very helpful in guiding me through the purchase of an Ro water system. He is very knowledgeable, he seems quite trustworthy and he is a lovely person.

Ryan was awesome. Having never experienced using a water softener system, he did a great job of explaining everything and correctly setting the system for us. Thank you

Ryan Mc was great! Very customer friendly, was prompt, explained the different buying options without pressuring us to make a purchase.

Tevin is the most kind and courteous Delivery Driver! Always Cheerful and Wonderful!

Good water and easy to work with.

Thank you Ryan McGhan for helping us out with our new water softener and RO system.

Your guys are amazing especially the ladies in the office Holly you are the best!!!!!

I had Culligan out to check our water system and test our water! They did a fantastic job! Ryan was awesome to work with! He was very kind and answered all my questions! I would recommend Culligan!

From my initial inquiry, to installation, and subsequent servicing, Culligan representatives have been accommodating and receptive to our household needs. We would highly recommend them to anyone needing water softening equipment. It's nice to find a company that still provides great service to their customers.

The specialist that helped me review my water system, Ryan M, was great. Extremely helpful and knowledgeable. He clearly explained what I could do to for the system I have, as well as other options in the case I wanted to improve the system. He focused on what I actually needed instead of trying to sell me a whole new system, which I really appreciated. Highly recommend giving them a call.

Love Culligan. Great product. Great service.

Delivery is always on time and convenient.

Great company.

Devin and Kelly from Culligan Water of Kalamazoo were both professional and knowledgeable. They also answered all our questions and talked us through the process. We are glad our home’s water is safe and high quality with the purification system.